Orders

How do I place an order on the website?

 

Nothing could be easier! Just add the desired products to your cart and follow the checkout steps. Once the payment is completed, you’ll receive a confirmation email with a summary of your order.

Can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, we can modify or cancel it. Contact us quickly by email or phone (client@vanissa.fr | +33 9 81 94 42 17), and we’ll do our best.

Where can I track my order?

As soon as your order is shipped, you’ll receive a tracking link by email. This link allows you to follow the progress of your package in real time.

I didn’t receive my order confirmation, what should I do?

Check your “SPAM” or “junk mail” folder. If the email isn’t there, contact us with your name and the email address used for the order — we’ll find your file in no time.

Do you offer discount codes?

Yes. We sometimes offer discount codes for partnerships or special events. Occasional offers are also regularly available directly on our shop to make our range more accessible. Sign up for our newsletter to stay updated.